Terms & Conditions
Terms of Use — Terms and Conditions
www.incognito-coffee.ro
1. Terms and Conditions
Use of the Website www.incognito-coffee.ro (hereinafter also referred to as "the Website") implies the user's acceptance of these Terms and Conditions.
2. Company
WMA ROASTERY SRL, with registered office in Bucharest Municipality, Institutul Medico Militar Street, No. 22, Bucharest County.
CUI (Tax Identification Code): RO41953225
Trade Register Order No.: J40/16203/2019
Account: RO75BTRLRONCRT0530801901, opened at Banca Transilvania.
3. General Information
The images published on the Website are true to reality, but sometimes the color nuances of the products may differ slightly due to the photographic process or your monitor settings. Customers of www.incognito-coffee.ro will always be informed whether a product is in stock or not, whether it can be made to order, how long it will take to process, and how long it will take to reach them. This information will be sent via email or phone. Product images, offers, prices, and contests may be changed in advance, without specific and/or prior notice. Products sold through www.incognito-coffee.ro will be accompanied by a tax invoice or sales receipt upon delivery, but these may also be sent electronically.
4. Property — Copyright
Use of the Website www.incognito-coffee.ro (including visiting and purchasing products) implies acceptance of certain terms and conditions of use, in the form of a legal contract between the user and WMA Roastery SRL. It is recommended to read the following paragraphs carefully.
Visiting or purchasing products from the Website automatically implies acceptance of these terms and conditions. Furthermore, the use of any other current or future services provided by WMA Roastery SRL implies acceptance of the same terms and conditions.
The entire content of the Website is protected by copyright law and intellectual property rights laws. Use of any elements belonging to the Website without the written consent of WMA Roastery SRL is punishable by law.
The company DOES NOT grant the user the right to partially or fully modify the Website, to partially or fully reproduce the Website, to copy, sell, or exploit the Website in any other manner without the company's consent. The Visitor/Client shall not modify, copy, distribute, transmit, display, publish, reproduce, grant licenses, create derivative products, transfer, or sell any type of information or services obtained from or through this Website. Please be informed that Incognito Coffee is a registered trademark; any use of the trademark without the company's consent is punishable by law.
The content of this Website, including but not limited to logos, stylized representations, symbols, images, photographs, text content, and the like, are the exclusive property of WMA Roastery SRL. Copying, distributing, publishing, modifying, supplementing, using, displaying, including, linking, transmitting, removing signs, photographs, images, text snippets, displaying, selling, etc., of the content, data, information, photographs, or other information found on the Website, without the express written permission granted by WMA Roastery SRL, is prohibited.
No customer acquires, through the use and access of the Website, any right or license to use any of the information on the Website. No customer has the right to use an automatic or manual device to monitor the materials available on the Website.
5. Customers — Confidentiality and Personal Data Protection
The customer has the obligation to maintain confidentiality regarding the information they became aware of during access and use of the Website, as well as during communications transmitted during registration, authentication, placement and fulfillment of orders, and other similar aspects related to the use of the Website. The customer is prohibited from disclosing their relations with WMA Roastery SRL to third parties, without the express prior written consent of the company.
The transmission by the client of information or materials through this Website — ideas, concepts, know-how, techniques, etc. — grants us unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit, and distribute these materials or information.
The availability of a product in stock, whether it is part of a promotion or not, is announced by email after the customer places the order, and there may be stock restrictions between the time the product(s) are placed in the cart and the time payment is made.
www.incognito-coffee.ro has a strict policy regarding the confidentiality of customer data.
By accessing the Website and our products, WMA Roastery SRL processes your personal data necessary for fulfilling the purposes for which this data was requested and stored. Regarding your rights as a data subject, these are guaranteed by Regulation 2016/679/EU on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
6. Product Information and Prices
The prices displayed on the Website are in RON. The displayed prices are valid at the time of accessing the page where they are displayed, and WMA Roastery SRL reserves the right to change them at any time, without any prior notice or notification.
By placing an order on the Website, you irrevocably commit to paying for the ordered products. In this regard, we inform you that, during the process of registering your orders, you will be redirected to the websites of our collaborators for the collection of data necessary for payment.
7. User Registration
Any customer who wishes to do so can register on our Website with a simple click on the Account button available on the main page and by adequately following the requested steps for registration.
For registration, you will be asked to enter your email address and a password. You are obligated to enter a valid email address; otherwise, it will not be possible to continue the registration process. You are fully responsible for the security of your access password, as well as any information regarding registration, authentication, and account. You are fully responsible for any order and/or payment made through the use of our Website from your account.
8. Order Placement and Confirmation
Order placement is carried out by following these steps:
- Select the desired products and add them to your shopping cart by clicking the "Add to Cart" button.
- If you wish to add more products to the cart, click the "Continue Shopping" button; if you wish to complete the order, click "Complete Order".
- After selecting the desired products, if you do not have an account on the Website and do not wish to create one, select "Checkout as Guest" and enter your email address for order receipt confirmation.
- Enter billing information.
- Enter delivery address.
- Delivery is made by courier.
- Choose payment method.
- Place the order by clicking the "Complete Order" button.
9. Payments and Limitations
WMA Roastery SRL endeavors, within the Website, to provide its customers with the most detailed description of its products, but does not guarantee that the product description or any other content on the Website is complete or entirely error-free. Furthermore, WMA Roastery SRL does not assume responsibility for any type of losses such as: data loss, lost profits, inability to use data from this Website, changes without prior notice of data, prices, or the structure of the Website.
The customer is obliged to choose the payment method before placing the order, by checking the corresponding option, according to the order placement steps.
The seller will issue an invoice to the customer for the delivered products. The customer is obliged to provide the seller with all necessary information for invoicing, according to current legislation. The invoice will be communicated to the customer in printed format upon delivery of the ordered products, but it can also be sent in electronic format to the email address provided when placing the order.
10. Delivery Policy
Products are delivered by the seller, directly to the buyer's home / specified address.
Transportation is provided by one or more courier companies, depending on the workload or availability of these companies.
The shipping fee may vary depending on the products purchased, volume, quantity, and/or various factors that may influence the shipping cost. The customer will be informed in advance, when placing the order, about the shipping cost.
Order dispatch for in-stock products will be carried out within 24 hours of order confirmation by email. The order should reach you within a maximum of 3 working days from the order confirmation date. This deadline may be modified by circumstances beyond our control, without exceeding a period of 10 working days calculated from the date your order was placed.
The order will be shipped in packaging that ensures transportation security. Responsibility for any damage caused during the transport of the product, parcel, or package sent by us lies with the carrier, according to local legislation in force.
11. Complaint Resolution Procedure
Any dissatisfaction related to accessing, using, registering on the Website, placing an order, aspects related to the placed order, and similar matters should be communicated to us by email at [email protected].
Your complaint will be registered, and you will receive a written response, to the email address mentioned when you notified us of your dissatisfaction, within a maximum of 3 working days.
The customer declares that they agree not to make these dissatisfactions public (on social media, media, discussions at private parties, or in any other way) and not to insult Incognito Coffee or its customers, subject to bearing the damages caused by the image damage to the Company through these actions.
12. Changes to the Terms and Conditions
WMA Roastery SRL reserves the right to make changes at any time regarding the content of the Website, its policy, and terms and conditions of use, without prior notification to users, although we will endeavor to inform customers about these changes.
The user of the Website is obligated to regularly check the terms and conditions of use. If they do not agree with the changes made by WMA Roastery SRL, they will cease using the Website. If the user continues to use the Website, it is considered that they agree with the changes made.
13. Contractual Liability
By creating and using the account, the customer assumes responsibility for maintaining the confidentiality of account data (username and password) and for managing account access, being responsible under the law for the activity carried out through their account.
By accessing the Website, creating an account, using the Website, placing orders, etc., the customer expressly and unequivocally accepts the Website's Terms and Conditions in its latest version communicated therein. After creating the account, the use of the content is equivalent to accepting the changes to the Terms and Conditions and/or updated versions. The customer is responsible for checking the final version of the Terms and Conditions each time they use the Website.
Acceptance of the Website's Terms and Conditions is confirmed by checking the corresponding checkbox on the Website and/or by sending the order and/or by making an online payment.
We do not assume responsibility for damages of any kind that the customer or any other third party may suffer as a result of our fulfillment of any of our obligations under the order, nor for damages that may result from the use of goods after delivery, and even less for their loss.
We cannot be held responsible for damage to your computer or viruses that may infect your computer or other equipment as a result of your accessing, using, or browsing our Website, or your downloading any content, information, materials, data, text, images, video, or audio from our Website.
14. Return Policy
Customers who are not satisfied with the product can return it and/or choose another product up to the value of the returned product, within 14 calendar days of receipt, subject to the terms and conditions below. Products that have been unsealed or are missing original labels or packaging will not be accepted for return.
For the reimbursement of the returned product's value, the customer must provide a bank account (IBAN) to which the value of the returned product will be reimbursed within a maximum of 14 calendar days from the moment the customer's return arrives at our warehouse. The reimbursement of paid amounts will be made via bank transfer, even if payment was made cash on delivery (cash to the courier who delivered the package). If the customer paid for the product online, by bank card, the amount corresponding to the returned product will be reimbursed to the same bank account from which the payment was made.
Before returning products, customers must notify the merchant in writing at the email address [email protected], specifying the following:
- The product(s) they wish to return
- Reason for return
- Option for replacement or refund
15. Force Majeure
Neither of the contracting parties is liable for the failure to perform on time or/and the improper performance — totally or partially — of any obligation incumbent upon it under this contract, if the non-performance or improper performance of the respective obligation was caused by force majeure, as defined by law, for reasons independent of the parties, or even in the event of a state of emergency being declared at the level of Romania.
If the customer invokes force majeure, they are obliged to notify the other party, within 5 (five) days, of the occurrence of the event and to take all possible measures to limit its consequences. To the extent that force majeure or the state of emergency are invoked by the merchant, the merchant is obliged to inform the customer as soon as possible, through electronic and/or telephone means made available by the user.
16. Applicable Law
The contract will be governed and interpreted in accordance with Romanian law. Any disagreement arising between the merchant and the customer regarding the relations resulting from this contract shall be resolved amicably, and in case of failure, shall be submitted to the competent courts in Bucharest (specifically, the Court of Sector 1 Bucharest, or the Bucharest Tribunal).
17. Final Provisions
This Website is owned by WMA Roastery SRL, which grants you the right to access and use the Website subject to your acceptance of these Terms and Conditions. By accessing and using the Website, you automatically and unequivocally give your consent to comply with the Terms and Conditions of the Website.
WMA Roastery SRL has the right to modify the Terms and Conditions at any time, without prior notice, by posting the updated version on the Website, and the customer has the obligation to read the Terms and Conditions each time they access the Website. The customer has the obligation to strictly comply with the Terms and Conditions on the Website and cannot claim or defend themselves with ignorance of the Terms and Conditions on the Website, valid at the date of accessing, using, and/or placing an order on the Website.
WMA Roastery SRL periodically organizes various promotions that are announced on the Website. Promotions begin their validity upon their activation on the Website and cease their validity upon their deactivation on the Website. Promotions are not cumulative with each other or with other discounts and are valid only while stocks last.